Donating

We rely on the sale of donated stock to provide goods that we can sell at low prices, especially to those on low incomes.

Donated items should be in clean and serviceable condition, the guiding question to ask yourself is “would I want to buy this in a secondhand shop?”. If you browse the stores pages you will see examples of items we sell.

If you think you have something to donate, please call us to discuss and we can arrange a free collection for you.

Furniture

You can donate any furniture item, which must be clean and in good serviceable condition. In particular, mattresses must not have any staining.

Soft furnishings, such as sofas and armchairs, must be clean, free of rips and tears and have a valid fire label attached to them (often underneath) and without this, we are unable to accept them unless they were manufactured before 1950. Fire labels for soft furnishings should have the words ‘Carelessness cause fires’ and beds would have a match or flame symbol.

Electrical Goods

Donated white goods such as washing machines should be in a reasonably presentable condition and are tested and repaired so can be collected even if not working. Things such as fridges, TV’s and smaller items such as toasters or kettles should be working as they cost too much to dispose of if they cannot be economically repaired.

Unfortunately, we can’t disconnect items like washing machines or cookers, you must arrange for this prior to us collecting it.

Other items

We take many other smaller items such as crockery, cutlery, bicycles, clothing or curtains etc. but will only collect them if it is at the same time as collecting larger higher value items. We accept most household goods as long as they are in reusable condition.

Gift Aid

If you are a tax payer, you can make your donation even more valuable by agreeing to donate the item as “gift aid”. This allows us to claim back money from the Inland Revenue at no extra cost to yourself.

Collection

We will arrange a free collection from your property, or if you prefer to drop the item off at the shop please do so during opening hours only.

And finally…

Please make sure that we can get access to your property when we come to collect and that we can get the item out of the doorway and ideally someone should be there. Remember the driver’s decision whether the items are suitable or not is final!